| up to £38,000 p.a. | Location: Nottingham | |||
| Type: Permanent | Ref: MS/2427 | |||
| Contact Centre Service Manager Nottingham, Nottinghamshire To 38k plus bonus and benefits My client a very successful and growing organisation are looking for an experienced Contact Centre Service Manager. Reporting into the Head of Service and responsible for c22 staff (which is likely to grow significantly) you will have the experience/skill set to hit the ground running but also have the necessary flare / gravitas to cope with the expansion plans. This role is all about delivery and the steering of growth; the client have spent considerable amount of time and investment in ‘strategic’ new staff over the past 6 months and also new communications infrastructure, new ecommerce platforms to enable considerable growth for this already very well established market leader. The minimum experience necessary for this post are: · Strong focus on delivering results in a team environment, working together to deliver the teams objectives. · Ability to work under pressure, reacting quickly and positively to change and supporting management in making these changes. · Confident communicator at all levels with the ability to present to senior audiences. · Excellent knowledge of Contact Centre practices and principles. · Strong analytical skills that enable you to provide insight and suggestion. · Excellent organisation and team skills · A resilient approach and the ability to manage conflicting priorities. · Demonstrable success in people management. · Experience of delivering results through people and processes towards KPI’s and targets In order to be considered for this key post you will have the following level of experience and skill set: Essential experience: A minimum of 3-4 years Contact Centre experience at Team Manager Level The ability to delivery across multi functional discipline business (not purely contact centre) Ideal experience: Five (5) years + contact centre Management experience. Experience of working in a manufactured product driven business. Specific customer complaint management experience A good understanding of Employment Law Report writing skills. Application process & timescales: The first point of contact for applications is to submit the CV. We will review your CV in accordance to the advert and criteria required; if your CV is of interest we will make contact with you to ascertain some basic information that is required and forward a full Jobspec for consideration. Please be aware that due to the shire volume of applications currently it is not always possible to give feedback, we work on job vacancies purely in priority order and this is subject to change, if we are interested we will endeavour to get back to you within 3 days, however, if client priorities change this may change. Please assume that unless you have heard from us within 5 days you have been unsuccessful. | ||||
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Vacancy DetailsContact Centre Service Manager, Date 18/03/2010 |
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